Q9bet's Terms and Conditions — Know it. Understand it. Stay safe.

1Introduction & Eligibility

Q9bet.onl ("we", "us", "the Platform") is an internationally licensed online gaming service provider. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player") and q9bet. These Terms apply to the q9bet website, mobile application, and all services provided thereunder.

Our Terms & Conditions are written in clear, straightforward English so every player can understand them with ease. We believe transparency is the best policy, which is why our terms are free from hidden language or misleading clauses.

Please read these full Terms & Conditions carefully before registering at q9bet. Our Privacy Policy and Responsible Gaming Policy are integral parts of these terms.

2Account Register

When registering at q9bet, you must provide accurate, complete, and up-to-date information. Registering with false information is strictly prohibited and may result in account termination.

• Each person may only register one account. Multiple accounts are strictly prohibited.
• The name, address, and payment method used during registration must all belong to the same person.
• Keeping your account password confidential is entirely your responsibility. Do not share it with anyone.
• You are required to respond to any KYC (Know Your Customer) verification requests.
• To update the email address or phone number linked to your account, please contact our support team.
• Any unauthorized access to your account must be reported to us immediately.

3Age Verification

Q9bet is strictly for individuals aged 18 and over. Use of the platform by minors is completely prohibited. We may request proof of age documentation at any time.

We conduct random age verification checks on a regular basis. This process may require a national ID card, passport, or other government-issued document. Failure to submit documentation will result in a temporary account suspension.

4Deposit & Payment Policy

Q9bet supports deposits via Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. The following rules apply to all deposits:

• Minimum deposit amount is BDT 500 and maximum is BDT 500,000 per transaction.
• Deposits are typically processed within 5 to 15 minutes.
• If a deposit fails, please contact support within 24 hours.
• Deposited funds may only be used for gaming purposes.
• Depositing via third-party payment accounts is strictly prohibited.
• q9bet reserves the right to investigate any suspicious payment activity.

5Withdrawal Policy

The withdrawal process at q9bet is simple and transparent. Certain conditions must be met to withdraw your winnings. Withdrawal requests are typically processed within 15 to 30 minutes.

• Your account must be fully verified (KYC) before you can make a withdrawal.
• Minimum withdrawal amount is BDT 500.
• Wagering requirements must be met before withdrawing bonus funds.
• Withdrawals can only be made to a registered payment method.
• Withdrawals may be suspended in cases of fraud or suspicious activity.
• A maximum daily withdrawal limit applies — contact support for details.

6Bonus & Promotion Terms

Q9bet offers a variety of bonuses and promotions. Each bonus has its own specific terms, detailed on the relevant bonus offer page. The general bonus rules are outlined below:

• The welcome bonus is available to new members only, once, on their first deposit.
• To withdraw bonus amounts, the specified wagering multiplier (typically x30) must be fulfilled.
• If wagering requirements are not met within the specified timeframe after a bonus is awarded, the bonus will be forfeited.
• Claiming bonuses through multiple accounts or false information is prohibited, and any such bonuses will be forfeited.
• q9bet reserves the right to modify or cancel any bonus offer at any time.
• If multiple bonus claims are detected from the same device, IP address, or payment method, all associated bonuses will be voided.

7Gaming Rules

All games on q9bet operate using internationally certified Random Number Generator (RNG) technology, which is regularly audited by independent third parties. Every game outcome is entirely random and not predetermined.

• If a technical error occurs during a game, q9bet reserves the right to void that round.
• If a game is interrupted due to a lost internet connection, q9bet will generally refund the stake for that bet.
• Any winnings obtained by exploiting software errors or bugs will be voided.
• In Live Casino games, the dealer's decision is final and generally not subject to review.
• The use of automation software or bots during gameplay is strictly prohibited.

8Prohibited Activities

The following activities are strictly prohibited on the q9bet platform. Violations will result in permanent account closure and legal action where applicable.

• Playing with money obtained through money laundering or illegal funds.
• Creating multiple accounts or using another person's account.
• Using bots, hacking tools, or automation software.
• Threatening, harassing, or abusing other players or staff.
• Attempting unauthorized access to the platform's systems.
• Collusion or syndicate betting — where multiple players attempt to defraud the platform by coordinating their activity.
• Attempting to complete verification using false identity or forged documents.

9Privacy & Data Protection

Q9bet treats the security of your personal information as its highest priority. We use industry-standard SSL encryption to keep all your data safe. For full details on how we handle your information, please refer to our separate Privacy Policy page.

• Your personal information is never sold to third parties.
• Your data is used solely to improve our services and meet legal obligations.
• You may request deletion of your data; however, certain information must be retained for a specified period for legal compliance purposes.
• Our cookie usage policy is described separately.

For more details, visit our Privacy Policy Read the page.

10Account Suspension & Closure

Q9bet reserves the right to temporarily suspend or permanently close any account under the following circumstances. Such action may generally be taken without prior notice.

• Violation of any clause within these Terms & Conditions.
• If KYC verification is not completed within the specified timeframe.
• If suspicious or unusual financial transactions are detected.
• Upon court order or at the request of a law enforcement agency.
• If the player personally requests account closure (Responsible Gaming self-exclusion).

11Limitation of Liability

Q9bet is committed to delivering a reliable service using best-in-class technology and infrastructure. However, q9bet shall not be held liable in the following circumstances:

• Issues with games or transactions caused by a lost internet connection.
• Issues caused by faults in the user's own device or software.
• System failure on the part of a third-party payment provider.
• Force majeure — natural disasters, war, cyberattacks, and similar events.
• Password or account details compromised due to the user's own negligence.

In all circumstances, q9bet's maximum liability is limited to the actual balance held in the user's account. q9bet is not liable for any indirect, incidental, or consequential losses.

12Right to Modify Terms

Q9bet reserves the right to modify these Terms & Conditions, in whole or in part, at any time. For significant changes, we will post a notice on the website and make reasonable efforts to notify you at your registered email address.

Continuing to use the platform after updated terms have been published will be considered acceptance of the new terms. It is your responsibility to check this page regularly.