Q9bet Privacy Policy

1Introduction

Q9bet is an internationally licensed online gaming platform serving players in Bangladesh and across South Asia. We believe privacy is a fundamental right, which is why q9bet's privacy policy is built to uphold the highest standards in protecting your personal information.

This privacy policy explains in detail what types of information q9bet collects, how that information is used, who it may be shared with, and how you can maintain control over your own data. Our goal is to be fully transparent about what happens to your data.

Q9bet's privacy policy is built in compliance with international data protection laws and guidelines. We review and update this policy regularly to ensure your information remains protected at all times.

2What Information We Collect

Q9bet collects various types of information, which fall into two main categories: information you provide directly, and information collected automatically while you use the platform. See the full breakdown below:

3How We Collect Information

Q9bet collects your information through several methods. Each method is fully compliant and follows international standards:

• During Registration: Information you voluntarily provide when creating an account.
• During KYC Verification: When uploading documents to verify your identity and age.
• At the time of transaction: Payment-related information collected during deposits or withdrawals.
• Platform Usage: Automatically during gameplay, page visits, and active sessions.
• For support communications: When reporting an issue via live chat or email.
• Via Cookies: Information about your browsing behavior while visiting the website.

4Purpose of Data Use

Q9bet uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. The primary purposes are:

• Creating, managing, and completing the verification of your account.
• Securely processing deposits, withdrawals, and all other financial transactions.
• Regular monitoring to prevent money laundering and fraud.
• Detecting suspicious activity to keep your account secure.
• To personalize your gaming experience and send you relevant offers.
• Monitoring unusual betting patterns to ensure responsible gaming.
• To meet legal and regulatory obligations.
• For analytics and research to improve the platform.

5Sharing Information with Third Parties

Q9bet never sells your personal information. However, limited data may be shared with trusted third parties in specific circumstances:

• Payment Provider: Only the information necessary to process transactions with bKash, Nagad, Rocket, and similar services.
• KYC Service Provider: With verified partners for identity verification purposes.
• Law Enforcement: To authorities under court order or legal obligation.
• Game Software Provider: Minimum data required to operate games.
• Security Partners: For fraud detection and cybersecurity purposes.

All third-party partners are required to comply with our strict privacy standards. They may only use your information for the specified purpose and nothing else.

6Data Protection Methods

Q9bet protects your data using industry-leading technology. Our security infrastructure is multi-layered, safeguarding your data on several levels simultaneously:

• 256-bit SSL Encryption: All data transfers are conducted through fully encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Data Encryption: All sensitive data stored is kept in encrypted form.
• Firewall & DDoS Protection: Advanced measures to protect servers from cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Staff Access: Only authorized personnel may access sensitive information.

7Cookie Policy

The q9bet website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

8Your Rights

Under q9bet's privacy policy, you have the following rights over your own information. To exercise any of these rights, contact our support team:

• Right to Know: You may request to know what information we hold about you and how it is being used.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Portability: You may request a copy of your information in a portable format.
• Right to Object: You may opt out of your data being used for marketing purposes.

9Data Retention Period

Q9bet does not retain your data indefinitely. Each type of information has a defined retention period, determined by legal obligations and business requirements:

• Account Information: Up to 5 years after account closure, as required by law.
• Financial Transaction Records: A minimum of 7 years, in accordance with international financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the full duration of an active account and 2 years after closure.
• Communication Logs: Support tickets and chat history for up to 2 years.
• Cookie Data: Up to 1 year from the session, depending on the cookie type.

Once the designated retention period expires, your data is securely and permanently deleted or anonymized so that you can no longer be identified.

10Protection of Minors

Q9bet strictly does not provide services to anyone under 18. Our platform is exclusively for adults. To protect minors' data, we take the following steps:

• Age verification is mandatory at the time of registration.
• Age is verified through identity documents during the KYC process.
• If any minor's information is identified, the account will be closed immediately.
• No information belonging to minors is knowingly collected or stored.

11Policy Changes

Q9bet may update this privacy policy from time to time, whether due to legal requirements, technical improvements, or an expansion of services. For any significant changes:

• A notification of any changes will be sent to your registered email address.
• A notification banner will be displayed at the top of the website.
• You will be notified at least 7 days before any changes take effect.
• The "Last Updated" date at the top of the page will be revised accordingly.

Continued use of the site after changes take effect will be considered acceptance of the updated policy. If you do not agree, you may request to close your account.

12Contact

For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team. We typically respond within 3 business days.